Archive for June, 2007


Heaven’s Eye

image080.jpg

I went to throw some stuff in the office balcony trash can and got this beautiful surprise. I immediately ran back to my desk and got my cellphone to take a picture before the clouds shift. No Photoshop tricks here, just plain nature’s doing. Pardon the poor image quality, though – that’s from my low-tech phone. 😀

Delivery Mess From Start to Finish

Warning: This is a rant about how Jollibee screwed up its delivery service tonight. I just finished my Chickenjoy dinner and though food normally calms me down when I’m mad, it didn’t work this time. One of my biggest pet peeves is poor customer service. It takes a lot to make me mad, but poor, inefficient service makes me snap in a second. Here’s the list of everything that went wrong tonight:

1. What’s with the spiel that ends with ‘How may I help you?’ then silence? Duh, 8-7000 is a special number for delivery so naturally every caller wants the same thing. Making them still say that they want food delivery is pointless. All or most other delivery services ask for your number or address immediately.

2. Ordering the Chickenjoy meal went smoothly. It was the beverage that was the problem. I ordered Coke so it would be easy. What fast food place runs out of Coke, right? Well, Jollibee did. And they don’t have rootbeer either. All they had were dalandan and iced tea, so I had to add P11 more. No biggie, but it’s still irritating when everything you order is unavailable. These are just softdrinks. Why the hell don’t they have softdrinks at dinner time?

3. I’m a tacos/nachos gal, so I wanted to try out their new Nacho Festival. Surprise, surprise, it’s unavailable too. That’s a new item, for cripe’s sake. Aren’t they supposed to be promoting it and keeping it available?

4. After 10 minutes, somebody from Jollibee Marquinton (which wasn’t even the nearest branch) called to ask for landmarks. Uh…I already gave that to the operator. Wasn’t it supposed to have been relayed to the branch?

5. After 30 minutes, the delivery person called and he was lost! He went to M. Cruz st. I’m at C. Cruz. I even stated the what the C. means – twice! How the hell do you mix up M with C?

6. I specifically asked for change for P1000. When our maid handed the cash to the delivery guy, he scratched his head and said that he was told to bring change for P200. Again, how do you mix up 1000 and 200? I could have understood 100 because it would mean that it was just an error in typing. But 200?! Good thing we had some P100 bills. To top it off, he wouldn’t have given me the drinks if I didn’t ask for it!

We rarely have fast food delivery at home, and I can’t remember the last time we ordered from Jollibee, but I don’t remember their service being this shoddy. I don’t want to generalize either so maybe this was just a bad night. But if someone from Jollibee or someone who knows someone from Jollibee reads this, please, please make sure this doesn’t happen again.


My Lakbayan grade is C+!

How much of the Philippines have you visited? Find out at Lakbayan!

Created by Eugene Villar.

Oh, dear. So many more places, so much more to see. I hope this lifetime will be enough to get at least a B in this test. 🙂

Crazy or cool?

There’s something interesting at the Philippine Macintosh Users Group forums again.  A guy made a bet with his friends and will try to live purely online for 30 days.  He will do everything – work, groceries, food, etc. – through the Internet.  His friends locked him in and took away his phone so he won’t be able to cheat.  The key was left with the guard in his apartment building so he can open the door for the delivery guys.

This bet was based on a premise of whether the Philippines is mature enough (Internet-wise) to make it possible for a person to survive an entirely online life.  Check out this PhilMUG thread where he explains his “project” and his blog where he chronicles his adventure.

I must admit that his endeavor got me hooked.  Other Muggers are also prodding him to document it on video.  Can’t wait to see how everything will turn out – and I’m hoping he wins his bet.